Struggling to reduce your debtor days? Xero have recently released a new feature called Invoice reminders. This feature is fantastic as it enables you to reduce your debtor days and chase any outstanding unpaid invoices more quickly without having to subscribe to a Xero add-on. Invoice reminders are reminder emails that are sent to customers who have invoices outstanding under the ‘awaiting payment’ tab found under the sales section in Xero. Invoice reminders can be customised based on your organisations debtor policy such as;
- The timing of when reminder emails are sent. This feature can be used up to five times for each client.
- You can personalise the message sent to include payment details or any other information specific to a debtor.
- You can exclude certain customers from receiving Xero reminders or specific invoices to be followed up. These may be: partly paid invoices, invoices that have already been chased up or loyal customers that you know will pay.
These settings are customised under the invoice settings in Xero. Once these settings have been saved each reminder will be emailed automatically. To set up invoice reminders you need to have either a standard or a user role in Xero if you are unable to set up invoice reminders feel free to contact our office.
This article appeared in our December 2015 newsletter.